Shipping Costs are
shown in the left hand Pane when items are added to the shopping cart, these
costs are for UK Mainland, if you are outside this area then you will need to
proceed to login so the site knows what country you are in for shipping, this
is before any payment info is requested.
We reserve the right to
change our shippers without notice.
We currently ship by Royal
Mail Signed for delivery upto 1.25 kilos and Intial City Link over
and above that, In Europe we currently send Airsure International or
International Signed For.
All delivery is for next
working day in the Uk but we do not Guarantee, Europe deliveries make take another
day depending on your location.
Where ever possible we will
provide all purchasers with a tracking number by email to track incoming parcels.
We try to keep shipping
costs to a minimum, because we ship to many European countries it is impossible
to show how much shipping will cost until the Website knows what country you
are based, after you enter your shipping country at the end of the shopping
cart then shipping costs are made available, this is before you pay for the
goods.
Should you receive a product
that is damaged due to shipping, notify the shipping company, and be prepared
to show the package and the contents for an insurance claim.
We suggest that when signing
for the package that appears damaged that you state the package is damaged to
the shippers there and then.
If your order is missing
parts, please notify us within 7 days of receipt and we will promptly rectify
the shortage.
Should it be necessary to
return your order, please contact us in the first instance by email with the
reason why, you must quote your order number with all correspondence, and we
will take action to get a replacement shipped to you (contingent upon stock)
We reserve the right to test returns prior to replacement or refund, if you
ship goods back to us they are your responsibility until we acknowledge receipt,
returns best sent recorded in some way (at your cost).
Before you consider returning
a battery please note that all new batteries are discharged and must be fully
charged before use, this is generally true of all types of rechargeable batteries.
We normally recommend a
prolonged initial charge (although not always needed) to get the best from your
new rechargeable battery, always refer to your users manual for charging instructions.
It is best to fully charge
and discharge new batteries for the first 3/4 times you use it, you may find
you have to do this upto 10 times, this will help to condition the battery for
you, to reach its full capacity. You may find that the battery will become warm
to the touch during charging and discharging, this is perfectly normal but if
you are concerned disconnect from power and seek further advice.
New batteries are sometimes
difficult for your charger to charge, the first time round they may require
conditioning to get the best out of them, they may only charge for a short time
and then stop, if this happens disconnect and reinsert to start the progress
again, this is perfectly normal and nothing to worry about, you may have to
do this several times during your initial charging period.
Batteries that are only
used for a short period then charged over and over again may lose there capability
faster than others fully discharged before recharging, further many chargers
are not suitable to be charged over night or for long periods of time, this
can also damage battery cells, read the instructions that came with your charger.
Return Address for Parcels
are
BatteryTrader.com Ltd
Mildmay House
3 Mildmay Road
Romford
Essex RM7 7DA
Please ensure you record the Parcel in some way are goods will be your reasonability
until we acknowledge receipt, Recorded delivery for example.
Ensure that any parcel returned
has Full documentation in inc Reason for sending and order number Etc.
Items returned will not
be accepted without original Packaging etc.
Products for exchange or
refund are not returnable after 14 days!
After this period we may
choose to repair a faulty battery depending on circunstances.
Orders returned maybe subject
to a 25% restocking charge.
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