Shipping costs are availailable in your shopping cart.

We use Royal Mail signed for service in both UK and Europe, but may change without further notice.

Deliveries should take no more than 3/5 working days (a day or so more if outside the UK), we will wherever possible always provide some sort of tracking number.

If there are any missing parts in your delivery please advise within 7 days of receipt, if your parcel is damaged it is important to indicate this to the delivery method for possible insurance claim.

Returns

Welcome to the Returns section of this Website, please read below very carefully.......

If you believe you battery is faulty then there are reasons that you may not have considered as outlined here

Batteries in particular can be prone to problems if not treated correctly, they do have a shelf life and will degrade over time. Always fully Charge a rechargeable battery before first use (Particularly important with Laptop batteries as the smart chip will not recognize the cells if it is run down to far before first charge). Before you get maximum capacity from a battery you will need to fully charge and discharge for the first 5/10 times, you may find that a new battery will only charge a little bit then stop charging, this is normal just take off charge, allow to cool and put it back on again, your battery will become warm during charging, this is normal but if you are concerning disconcert from power and seek further advise.

Batteries that are constantly charged and discharged in small amounts or left on charge semi permanently will damage both the battery cells and the chargers, always read the instructions that came with your charger.

If you are still having a problem or the above is not applicable then please log on to your account, view your order history, view previous orders and click on the item you wish to return, you will be presented with a link "need to return product" to which is your form to apply for a RMA.

The RMA must be printed on the outside of the total packaging (not the goods outside packing which must not be damaged) included must be full details for sending and any documentation, goods will not be accepted without RMA into the system.