We use Royal Mail signed for service and a courier service of our choice in both UK and Europe, this and any quoted shipping prices but may change without further notice.
Deliveries once notified should take no more than 3/5 working days (a day or so more if outside the UK), we will wherever possible always provide some sort of tracking number.
If there are any missing parts in your delivery please advise within 7 days of receipt, if your parcel is damaged it is important to indicate this to the delivery method for possible insurance claim.
We are currently running a campaign fro free shipping in UK mainland for orders
over £50, Approx shipping costs for orders under £50 start as follows
Small items upto 100 grams£1.99
Carts upto 1 kilo £4.68
Carts upto 5 kilo £6.70
The Free shipping campaign does not include Northern Ireland, Isle of Man,
Scottish Isles and some areas that the courier service may make extra charges
for Northern Ireland , Channel Islands, Scottish Isles cost are
Small items upto 100 grams £1.99
Carts upto 1 kilo £4.68
Carts upto 10 kilo £14
Euro Shipping for heavier goods (approx.)
Belgium, France, Germany,Luxembourg, Netherlands Republic of Ireland
Upto 30 Kilos £14 (€16)
Austria, Denmark, Liechtenstein
Upto 30 Kilos £16 (€19)
Czech Republic, Slovakia, Italy & Span
Upto 30 Kilos £18 (€21)
Estonia, Finland, Hungary, Poland, Portugal Slovenia & Sweden
Upto 30 Kilos £29 (€34)
Upto 30 Kilos £31 (€36)
Bulgaria, Greece, Latvia, Lithuania & Romania
Upto 30 Kilos £40 (€47)
Bosnia, Croatia, Iceland, Montenegro, Norway, Serbia
Upto 30 Kilos £65 (€77)
Please note costs are stated in shopping cart before confirmation of order and this is guide only
Welcome to the Returns section of this Website, please read below very carefully.......
If you believe you battery is faulty then there are reasons that you may not have considered as outlined here
Batteries in particular can be prone to problems if not treated correctly, they do have a shelf life and will degrade over time. Always fully Charge a rechargeable battery before first use (Particularly important with Laptop batteries as the smart chip will not recognize the cells if it is run down to far before first charge). Before you get maximum capacity from a battery you will need to fully charge and discharge for the first 5/10 times, you may find that a new battery will only charge a little bit then stop charging, this is normal just take off charge, allow to cool and put it back on again, your battery will become warm during charging, this is normal but if you are concerning disconcert from power and seek further advise.
Batteries that are constantly charged and discharged in small amounts or left on charge semi permanently will damage both the battery cells and the chargers, always read the instructions that came with your charger.
If you allow a 12 volt battery to drop below 8 volts (pro rata with other voltages) it is considered that it has not been maintained and this will void your warranty, it is important that you keep your battery charged, and top up charge every few months if not being used.
If you are still having a problem the raise a support ticket to outline the problem and what you have attempted to resolve the issue with all your details and order number, and if the issue cannot be resolved we can raise a RMA ( Return merchandise Authorization ) on your behalf to enable you to return the item to us for the appropriate action.
To apply for a RMA raise a support ticket ( if you do not already have one open ) you can do on the link below, ensure you leave full details, Name, order number, reason for wishing to return an item and what steps you have undertaken in full if you believe its faulty
Link to support ticket system to raise a RMA - Support